> ## Documentation Index
> Fetch the complete documentation index at: https://docs.transparencyhubnetwork.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Configure email notification templates for membership lifecycle events

# Notifications

Transparency Hub Network sends automated email notifications at key points in the membership lifecycle. You can customize templates for each stage.

## Notification Types

### Application Stage

* **Application Received** — Sent to the applicant upon submission
* **Application Approved** — Sent when an admin approves the application
* **Application Rejected** — Sent with an optional reason for rejection
* **Action Required** — Reminder for incomplete application steps

### Expiration & Renewal

* **Renewal Reminder** — Sent based on the [reminder frequency](/platform/membership-types) configured on the membership type (daily, weekly, biweekly, monthly, or quarterly)
* **Membership Expired** — Sent when the membership lapses
* **Renewal Successful** — Confirmation after successful renewal payment

### Payment

* **Payment Receipt** — Sent after each successful payment
* **Payment Failed** — Sent when an auto-recurring charge fails
* **Payment Retry Notice** — Notification of upcoming retry attempt

## Customizing Templates

<Steps>
  <Step title="Go to Notifications">
    Navigate to **Administration → Notifications**.
  </Step>

  <Step title="Select Template">
    Click on the notification type you want to customize.
  </Step>

  <Step title="Edit Content">
    Modify the subject line and email body. Use **template variables** to personalize:

    | Variable                   | Description          |
    | -------------------------- | -------------------- |
    | `{{member.name}}`          | Member's full name   |
    | `{{member.email}}`         | Member's email       |
    | `{{association.name}}`     | Association name     |
    | `{{membership.type}}`      | Membership type name |
    | `{{membership.expiresAt}}` | Expiration date      |
    | `{{payment.amount}}`       | Payment amount       |
    | `{{payment.currency}}`     | Payment currency     |
  </Step>

  <Step title="Preview & Save">
    Use **Send Test Email** to preview, then save.
  </Step>
</Steps>

<Tip>
  Keep notification emails concise with a clear call-to-action. Members are more likely to act on short, focused messages.
</Tip>

## Disabling Notifications

Toggle individual notification types on/off from the notifications settings page. Disabled notifications are never sent.

<Warning>
  Disabling **Renewal Reminder** notifications may lead to higher churn rates. Consider adjusting frequency instead.
</Warning>