Notifications
Transparency Hub Network sends automated email notifications at key points in the membership lifecycle. You can customize templates for each stage.Notification Types
Application Stage
- Application Received — Sent to the applicant upon submission
- Application Approved — Sent when an admin approves the application
- Application Rejected — Sent with an optional reason for rejection
- Action Required — Reminder for incomplete application steps
Expiration & Renewal
- Renewal Reminder — Sent based on the reminder frequency configured on the membership type (daily, weekly, biweekly, monthly, or quarterly)
- Membership Expired — Sent when the membership lapses
- Renewal Successful — Confirmation after successful renewal payment
Payment
- Payment Receipt — Sent after each successful payment
- Payment Failed — Sent when an auto-recurring charge fails
- Payment Retry Notice — Notification of upcoming retry attempt
Customizing Templates
1
Go to Notifications
Navigate to Administration → Notifications.
2
Select Template
Click on the notification type you want to customize.
3
Edit Content
Modify the subject line and email body. Use template variables to personalize:
4
Preview & Save
Use Send Test Email to preview, then save.